I recently read Howard Shultz’s latest book, Onward. While some of it was overlap from another book I read of his back in 2007, this book focused on the last few years of Starbucks’ journey through the down economy. I’m not a die hard coffee fan but I enjoyed the journey he described in coming back as the CEO after the company found itself backed up against a wall. A giant company as big as Starbucks often brings the appearance that it is too big to fail, but Howard acknowledges how this doesn’t compute.
“How could one imperfect cup of coffee, one unqualified manager, or one poorly located store matter when millions of cups of coffee were being served in tens of thousands of stores? We forgot that ‘ones’ add up.”
“Ones” add up for all of us regardless of the size of the organization you are a part of. This is especially true when viewed as the church and the fact that we must focus on God transforming one person at a time. Admittedly, I’m not a Starbucks fanatic, but hearing Howard’s insights into running a company with excellence are easy to apply to whatever it is that you find yourself involved with.
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