In a world of choices, the little things matter. It used to be that someone may not know the difference of the little things from one place to another. In our social media world everything is out in the open.
I don’t often eat at Whataburger, but my last experience stood out to me. My normal drive through routine is to ask for a packet of barbecue and ranch. Normally they silently grab a few and toss them in my bag. If you’re a regular at Whataburger, you know that’s not the case. I was told that I’d have to pay extra for each condiment I wanted.