My wife and I had an interesting experience this week. We are currently shopping for a new mattress and thought we’d hit up a few stores to get a feel for what’s out there. Our first stop was the RoomStore and while we immediately had a greeter start a conversation with us, she had a bizarre, passive-aggressive style. When she asked us what we were looking for we replied that we were pretty open and were shopping for something that fit us. Her answer was that if we didn’t know what we wanted then she couldn’t help us. She then led us to the mattress section and walked away. I was surprised and bothered at the same time. Worse yet, she watched us from a distance. Now I only worked sales for a few years of my life, but I’m pretty sure that when someone is open you take that opportunity to guide them to something they will fall in love with. Not happening with our lady.
I looked at Michelle as we walked out and said, “That was weird, right?” She agreed.
We walked a few stores down to another mattress store. At this one, we saw a salesman again as soon as we entered. He was coming from somewhere in the back and after he said hi to us he sat down at a desk up front. The rest of the conversation we had with him, in which we asked him a few questions, he responded to us without making eye contact. He just continued to stare at his screen. We decided it was time to go again.
I looked at Michelle as we walked out and said, “I’m done shopping for mattresses, let’s get dinner.”